Shipping & Delivery Policy
At Kesri Culture , we are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy to understand how we process, ship, and deliver your purchases.
Order Processing
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All orders are processed within 1–3 business days after successful payment confirmation.
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Orders are processed only on business days (Monday to Saturday), excluding public holidays.
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During peak seasons, sales, or promotional events, order processing may take slightly longer.
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details.
Shipping Charges
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Shipping charges, if applicable, will be displayed during the checkout process before payment.
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We may offer free shipping on eligible orders or during promotional campaigns.
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Any applicable shipping fees are non-refundable unless the return is due to our error or a defective product.
Delivery Time
Estimated delivery timelines are:
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Metro Cities: 2–5 Business Days
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Other Cities & Towns: 4–7 Business Days
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Remote Areas: 5–10 Business Days
Delivery times are estimates and may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.
Order Tracking
After your order has been dispatched, you will receive:
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A Shipping Confirmation Email
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An SMS or WhatsApp notification (if applicable)
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A Tracking Number to monitor your shipment
You can use the tracking number provided to check your order status on the courier partner's website.
Delivery Address
Please ensure that your shipping address, phone number, and PIN code are accurate at the time of placing your order.
Kesri Culture is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Delivery Attempts
Our courier partners will make multiple attempts to deliver your order.
If delivery cannot be completed due to:
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Incorrect address
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Customer unavailable
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Invalid contact details
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Refusal to accept delivery
the package may be returned to us. Additional shipping charges may apply for re-delivery.
Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occur due to:
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Weather conditions
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Public holidays
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Natural disasters
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Government restrictions
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Courier service disruptions
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High order volumes during sales or festivals
We appreciate your patience and understanding in such situations.
Damaged or Missing Packages
If you receive:
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A damaged package
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An incorrect product
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Missing items
please contact us within 48 hours of delivery with:
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Your Order Number
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Photos of the package and product
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A brief description of the issue
Our support team will investigate and provide an appropriate resolution.
International Shipping
Currently, Kesri Culture ships within India only.
If international shipping becomes available in the future, this policy will be updated accordingly.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Kesri Culture
Email: kesariculture@gmail.com
Website:www.kesriculture.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)