Return & Refund

At Kesri Culture, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you. Please read our Return, Refund, and Cancellation Policy carefully before requesting a return, refund, or cancellation.

Returns

You may request a return within 10 days from the date of delivery.

To be eligible for a return, the following conditions must be met:

The product must be unused, unworn, and unwashed.
The product must be in its original condition with all tags, labels, and packaging intact.
The product must not be marked as "Non-Returnable" on the product page.
A valid proof of purchase or order confirmation is required.

Products that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following products are not eligible for return:

Sale or discounted items.
Customized, personalized, or made-to-order products.
Innerwear, accessories, or hygiene-related products (where applicable).
Products that have been used, washed, altered, or damaged after delivery.
Gift cards or promotional items (if applicable).

Refund Policy

Once your returned item is received and inspected, we will notify you of the status of your refund.

If your refund is approved:

Refunds will be processed within 5–7 business days.
The refund will be credited to your original payment method.
Processing time may vary depending on your bank or payment provider.

If the returned product does not meet our return eligibility criteria, the refund request may be declined.

Exchange Policy

We offer exchanges in the following situations:

Incorrect product received.
Damaged or defective product.
Size exchange (subject to product availability).

Exchange requests must be made within 48 hours of receiving your order.

If the requested size or product is unavailable, a refund or store credit may be offered at our discretion.

Cancellation Policy

Orders may be cancelled before they are shipped.

If your order has not been dispatched, you may request a cancellation by contacting our customer support team.
Once the cancellation request is approved, the full payment will be refunded to your original payment method.
Orders that have already been shipped cannot be cancelled. In such cases, you may request a return after delivery, subject to our Return Policy.

Kesri Culture reserves the right to cancel any order due to:

Product unavailability.
Pricing or technical errors.
Payment verification issues.
Suspected fraudulent transactions.
Any circumstances beyond our reasonable control.

If we cancel your order, you will receive a full refund.

Return Shipping

Customers are responsible for return shipping charges unless the product received is damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to our error.
We recommend using a trackable shipping service for returned items.